F&S VAPE SHOP LOYALTY PROGRAM

TERMS AND CONDITIONS

Updated 6 February 2020

1. GENERAL

1.1 Overview

The F&S Vape Shop Loyalty Program (the “Program”) is a loyalty reward program offered by Friday Mood Ltd (the “Company”, “us”, “our” or “we”) to certain customers of the Company.

The Program allows persons who have signed up for F&S Vape Shop store account (“Account”) at the Company’s premises (each, a “Program Member” or “Member”), in accordance with the present Terms and Conditions, to collect points when making purchases on items identified from time to time by the Company (“Eligible Purchases”), and to redeem these points for discounts on purchases from the Company, from time to time.

Members acquire no vested right or entitlement to the continued availability of any particular discount or redemption level.

1.2 Terms and Conditions

The terms and conditions set forth herein (the “Terms & Conditions”) govern the Program. The Company in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on www.fridaymood-ltd.co.uk and note the date that they were last updated, and no change will be effective until such change has been posted for at least 10 days. We encourage Members to review the Program Terms each time they use the Program.

1.3 Acceptance

By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.

2. PROGRAM MEMBERSHIP

2.1 Membership Enrollment

To become a valid Member, you must be of at least 18 years of age and sign up for an Account by providing complete and accurate information.

2.2 Account Information and Security

In order to enroll in the Program, you will have to create an Account with us and provide your Name, Surname and email address (together, “ID Details”). You are responsible for maintaining the confidentiality of your ID Details. You agree not to use the ID Details of any third party or disclose your ID Details to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information at all times and inform us of any changes to the information you have provided. Only one Account is permitted per person.

2.3 Suspension Rights and Capacity

If the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company, the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.

Points will not be awarded if in the Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited.

2.4 Change in Information

Program Members are responsible to advise the Company immediately of any changes to their ID Details or other contact information. The Company will not be responsible for any communication not received by a Program Member, provided that the Company sent such communication to the email address on file of such Program Member.

2.5 Inactive Accounts

A Program Member Account is deemed to be inactive if no purchase from the Company is made in connection with such Account for 2 years. Once an Account is deemed to be inactive, all points in such Account may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice.

2.6 Account Closure

Points are reduced to zero upon closure of Account.

2.7 Security

If ID Details are used by any other person, all points relating to purchases made by such other person will be credited to the Member’s Account. The Company assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to the Company’s Customer Service that the Account has been compromised. Any points redeemed prior to notification shall be at the Member’s risk.

3. REWARD POINTS

3.1 Collection and Redemption

Points can be earned by Program Members, in connection with purchases made at physical locations of the Company or the Company’s franchisees (if such franchisees are participating in the Program), regardless of method of payment, provided that the ID Details are presented/entered at the time of purchase.

Points can be redeemed for discounts. Redemption may occur at physical locations of the Company or the Company’s franchisees (if such franchisees are participating in the Program).

A Member must provide his/her ID Details when redeeming points to protect the integrity of the Member’s points balance. Each Member is responsible to ensure that all personal information is correct and up-to-date and the Company reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure.

3.2 Value

Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any discount, redemption level or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.

3.3 Transferability

Points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void.

3.4 Return and Exchange Policy

In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the ID Details are presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.

4. PRIVACY POLICY

4.1 Personal Information

All personal information collected by the Company from Members shall be processed and stored in accordance with the Company’s Privacy Policy.

You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.

4.2 Unsubscribe

By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate to you program information and newsletters (if you opted-in). You can unsubscribe from receiving such messages at any time by contacting customer service of the Company, or by clicking unsubscribe at the bottom of any promotional email.

5. GENERAL

5.1 Acceptance

By enrolling in the Program, each Member certifies that he or she is of at least 18 years of age, consents to the company’s collection and use of certain personal information (as described in the Company’s Privacy Policy), except as he or she may otherwise notify the Company and agrees to the Program Terms, as they may be amended from time to time.

5.2 Abuse

Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points.

5.3 Waiver

Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published from time to time on its website.

Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of the Company as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.

In the event that any provision in these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms and Conditions.

5.4 Contact

If you have any questions about these Terms and Conditions or if you wish to provide any feedback with respect to the Program, please contact us at: info@fridaymood-ltd.co.uk.